Refund Policy
90-Day Money-Back Guarantee
We want you to be happy with GoodGrove Tart Cherry Extract. If you are not satisfied for any reason, contact us within 90 days of delivery and we will refund the full purchase price of your order.
How to request a refund
- Email us at axelwillianf@gmail.com with your order number and the email address used at checkout.
- Tell us briefly why the product did not work for you. This helps us improve, and it never affects your refund.
- We will confirm your request by email and let you know if we need anything else.
When you will receive your refund
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, the amount usually appears within 5 to 10 business days after we process it.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund, whichever you prefer.
Lost or undelivered orders
If your tracking shows no movement for more than 10 business days, or your order was marked as delivered but you did not receive it, contact us and we will help locate the package or send a replacement.
Order cancellations
You can cancel an order that has not shipped yet by emailing us. Orders that have already shipped are covered by the 90-day guarantee above.
Contact
Questions about refunds: axelwillianf@gmail.com